Watches purchased in Europe are protected by a two-year (or longer period where required by applicable law) warranty (proof of purchase is required).The watch will be repaired or the watch will be replaced free of charge if it proves not to be in conformity with the agreement. Please see below
If we are unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.
This warranty is in addition to and does not affect your legal rights.
During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.
In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.
The warranty does not cover:
You have the right to return any/all products you have purchased directly from our website within 14 days of the day of purchase.
The product(s) must be unused – in its original packaging with labels and protective stickers intact – and in new – original condition. The watch must NOT
have been activated.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; You must also have proof of purchase.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Ellington Timepiece does not take responsibility for any items lost during the return shipping.
Please note ANY items that are clearance prices no longer have the 14 day return policy, only exchange.